Terms & Conditions

Returns & Exchanges

You can return your item for exchange to VMart for up to 30 days of purchase. Exchanges are made based on the material defect of the product.

Preparing Your Return

To return a shipped item to VMart.biz, please follow these steps.

  • Indicate the reason for your return in the Return Reason column on the packing slip next to the item you're returning.
  • Include the packing slip and all original documents in the package.
  • Put the pre-printed return label on the center of the box, and the pre-printed return address label on the top left corner of the box.
  • Ship your package pre-paid and insured for the full purchase price.
  • Your packing slip MUST accompany the return.
  • All returns will be inspected by our Quality Assurance team before we can process any exchange.

VMart.biz isn't responsible for merchandise that's not received or not returned in accordance with these terms.